Job Description

We are seeking a highly motivated and experienced Customer Service Representative (CSR) to join our team. The ideal candidate will have 3–5 years of hands-on experience delivering exceptional service and support across multiple communication channels. As a CSR, you will be the face of our company, ensuring customer satisfaction, resolving inquiries, and helping to maintain strong relationships with our clients.

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Key Responsibilities:

• Handle customer inquiries via phone, email, chat, or in-person in a timely and professional manner

• Resolve complaints, process returns/refunds, and escalate issues as needed

• Maintain accurate records of interactions using CRM software

• Follow up on customer interactions to ensure resolution and satisfaction

• Provide product and service information, including troubleshooting common issues

• Collaborate with internal teams (sales, logistics, technical support) to ensure a seamless customer experience

• Identify and report patterns in customer feedback to help improve products and services

• Meet or exceed performance KPIs such as response time, resolution rate, and customer satisfaction scores

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Required Qualifications:

• 3–5 years of experience in a customer service role, preferably in a fast-paced or high-volume environment

• Strong verbal and written communication skills

• Proficiency with CRM tools (e.g., Salesforce, Zendesk, HubSpot)

• Problem-solving mindset with the ability to think critically and work independently

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• Patience, empathy, and a genuine desire to help customers

• Ability to manage multiple tasks and remain organized under pressure

• High school diploma or equivalent; a degree in Business, Communications, or related field is a plus

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Preferred Skills:

• Multilingual or bilingual skills

• Experience with e-commerce or SaaS platforms

• Familiarity with basic data analysis or customer feedback tools

Title: Customer Service Representative

Email: inecraft@gmail.com

Job Categories: Business Development. Job Types: Full-Time. Salaries: 60,000 - 80,000.

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